Customer Service

Deliveries are free on all orders in the U.K

We do except international orders, please contact us at info@natthakur.com for delivery charges on all orders outside the U.K

We cannot always guarantee that all products are permanently in stock. In the event that a product is out  of stock the customer will be notified a date when the item will be available.  

As all products are handmade and due to some of the printing processes involved, it may take up to 14 days to receive products from date of purchase. Customers will be notified via email if this is the case.  Items in stock will be dispatched within 2 days, please allow 3-5 days to receive goods.

All products are sent via recorded delivery unless special delivery is requested.  All deliveries will require a signature  so please supply a secure delivery address.

We undertake to exercise all reasonable precautions to keep information supplied to us by customers strictly confidential. We do not supply our 'mailing information' to third parties but do use it to advise our clients of goods and services we feel may be of interest to them, unless expressly instructed otherwise in writing. 

Information supplied to us may be stored on a computer system for our convenience, but will not be supplied to any outside agency. We prefer you to use the secure transaction services to make credit card transactions since this service is completely independent of our organisation and your credit card details are not divulged to us at anytime. 

If for any reason you are unhappy with your purchase please send it back in its original condition within 14 days from receipt of purchase  to:

Natthakur London

C105 8a

The Chocolate Factory

5 Clarendon Road

London N22 6XJ

Please obtain a proof of posting as any missing items in the post remain the responsibility of the customer.